In today's digital era, card payments have become the norm for convenience and security. However, when it comes to tipping in Kenya, the traditional Point-of-Sale (POS) systems, also known as PDQ machines, pose several challenges for both customers and service staff. Let's explore the issues with tipping using cards and discover how Shukran, the innovative tipping app, addresses these concerns, revolutionizing the way we show appreciation.

Issue 1: Lack of Privacy and Transparency

When tipping via a PDQ machine, customers often feel uncomfortable as the transaction takes place in a public setting. The lack of privacy can deter individuals from leaving a generous tip due to a level of awkwardness that may occur when stating the amount extra you would like to add on top of the card payment, affecting the income of service staff who rely on gratuities. Additionally, customers may be unsure if their entire tip reaches the intended recipient, raising questions about transparency.

Issue 2: Complexity and Inconvenience

Traditional PDQ tipping systems may involve cumbersome processes, especially when customers want to split tips among multiple staff members. Under this complexity and inconvenience, restaurants often have to undertake accounting work to differentiate between the bill amount and the tip that was sent together. This can lead to major issues, including confusion and delays in distributing gratuities accurately.

Issue 3: Delayed Gratification for Staff

In conventional tipping systems, service staff may have to wait for their tips to be processed and distributed, leading to delayed gratification. This can be especially challenging for workers who rely on tips to supplement their income.

8 out of 10 tips sent through the Card Machine take 1 month to reach the intended waiter or waitress with 1 out of that 10 not reaching their tips.  

Issue 4: Limited Card Acceptance

Some establishments may not accept card tips, forcing customers to carry cash for tipping purposes. This inconvenience can be frustrating, especially for travelers who prefer digital payment methods.

The Solution

Embrace the future of tipping with Shukran, the all-in-one solution to modernize the tipping experience in Kenya. With Shukran, customers can securely and privately tip using their cards, eliminating the need for cash and PDQ machines. 

The app ensures that your gratitude reaches the intended service staff immediately, providing a seamless and hassle-free tipping experience. 

Say goodbye to the complex splitting of tips - Shukran allows effortless division of gratuities among multiple staff members, recognizing exceptional service with just a few taps.

Conclusion:

Tipping in Kenya is evolving, and Shukran is at the forefront of this transformation. By offering a modern, private, and secure tipping solution, Shukran empowers customers to express their appreciation easily while ensuring that service staff receives their well-deserved rewards promptly. Embrace the convenience of card tipping in Kenya with Shukran and show your gratitude with just a tap. Ready to embrace the future of tipping in Kenya? 

Download Shukran from the App Store or Play Store using the link below and start tipping with ease and convenience!